Chargeback Policy

Updated: August 28th, 2024

Assembly & Delivery Masters, a service provided by HR Store LLC, aims to deliver high-quality moving and assembly services for both companies and homeowners. This Chargeback Policy outlines our approach to resolving disputes related to payments made through our website.

Booking and Payment Confirmation

When you book a service through our website, you will receive an automated confirmation via email and SMS. This confirmation includes the details of your booking, payment information, and a link for rescheduling if needed. The Booking Fee is non-refundable, except in cases explicitly outlined in our cancellation policy.

Rescheduling Policy

You may reschedule your service by using the link provided in your confirmation message. Rescheduling is free of charge if done at least 48 hours before your scheduled service. You may reschedule up to three times without incurring any additional fees. If you attempt to reschedule with less than 48 hours’ notice, the system may not allow the change, and you may be required to pay a new Booking Fee for a different appointment.

Chargeback Disputes

We understand that disputes may arise from time to time. If you believe that a charge was made in error, please contact us immediately at legal@adm-nc.com or by text message at (919) 914-2752. We will investigate the matter and work with you to resolve the issue.

Please note that initiating a chargeback without first contacting us may delay the resolution process. We are committed to working with you to address any concerns in a timely and fair manner.

Unauthorized Transactions

If you notice any unauthorized transactions on your account, please contact your bank or credit card provider immediately. Additionally, notify us at legal@adm-nc.com so we can assist in resolving the issue.

Fraud Prevention 

To protect both our clients and our business, Assembly & Delivery Masters employs measures to detect and prevent fraudulent transactions. We may contact you for verification if any suspicious activity is detected related to your booking.

Final Resolution

Once a chargeback dispute is resolved, the decision is final. We reserve the right to refuse future bookings if a chargeback is deemed fraudulent or unwarranted.

Ownership 

Assembly & Delivery Masters is a DBA of HR Store LLC. All services and content provided through our website are owned and operated by HR Store LLC.

Changes to This Chargeback Policy  

We reserve the right to update this Chargeback Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes your acceptance of the updated terms.

Contact Information

If you have any questions or concerns about this Chargeback Policy, please contact us at legal@adm-nc.com or by text message at (919) 914-2752.

Thank you for choosing Assembly & Delivery Masters. We are committed to providing you with the best possible service and support.