Frequently Asked Questions
FAQ • Moving
The time depends on the size of the move, but we always provide an accurate estimate and stick to the agreed timeline.
We use high-quality packing materials and our team is highly trained to handle all items with utmost care.
Yes, we offer liability insurance that covers up to $1 million for your peace of mind.
While it’s extremely rare, our insurance covers damages and losses, and we are committed to resolving any issues promptly.
Yes, we offer full disassembly and assembly services for furniture.
We conduct background checks and train our staff in safety protocols and professionalism.
You can get a free quote on our website by clicking here, or by calling us directly at (784) 784 2354 for a personalized assessment.
No, our rates are transparent and detailed in the initial quote with no surprise charges.
Yes, we offer flexibility in scheduling to accommodate your needs. However, we suggest making any changes at least 48 hours in advance.
We are committed to meeting the agreed deadlines and in case of delays, we maintain constant communication and seek immediate solutions.
We recommend booking at least two weeks in advance, especially during peak seasons.
Yes, we provide professional packing services to protect your belongings.
It includes packing, loading, transportation, unloading, and if needed, disassembly and assembly of furniture.
Yes, we are equipped to handle large and heavy items with the appropriate equipment and trained personnel.
Yes, we offer additional organization services to help you transition smoothly into your new home.
We take pride in our punctuality and detailed planning to ensure your move happens as scheduled.
We offer emergency moving services, subject to availability, for unforeseen situations. Get a free quote on our website (https://adm-nc.com), or by calling us directly at (919) 914-2752 for a personalized assessment.
You can reschedule your service for free by using the link at the bottom of your confirmation message. Just make sure to do it at least 48 hours before your appointment. You can reschedule up to three times without any extra fees. If you try to reschedule with less than 48 hours, the system may not allow the change.
We take all necessary precautions and maintain constant communication to adjust plans as needed.
If you experience events beyond your control, such as natural disasters, severe storms, floods, fires, strikes, or energy failures, we will work with you to reschedule your service at a time that works for both parties, without any extra fees or penalties.
Yes, we have numerous testimonials and references from satisfied clients available on our website. https://adm-nc.com/testimonials/
We currently operates across the Triangle Area, the Piedmont Triad Area, and the Charlotte Area of North Carolina, serving cities such as Raleigh, Durham, Greensboro, Winston-Salem, and Charlotte, along with their surrounding communities.
No, we specialize in local moves within specific areas of the United States.
While we specialize in home moves, we also handle commercial moves and offer services tailored to these needs. (https://adm-nc.com/free-estimates/)
No, we do not offer storage solutions. We recommend arranging storage separately if needed.
We currently operates across the Triangle Area, the Piedmont Triad Area, and the Charlotte Area of North Carolina, serving cities such as Raleigh, Durham, Greensboro, Winston-Salem, and Charlotte, along with their surrounding communities.
We stand out for our personalized attention, transparency, and total satisfaction guarantee.
We address all claims seriously and promptly, working directly with the customer to resolve any issues.
We accept credit cards, debit cards, and bank transfers. You can also pay online through our website.
No, but you can send us a video or photos via email of everything you need to move, which will help us better understand your needs and provide an accurate moving quote.
Our staff undergoes rigorous training in packing techniques, furniture handling, and customer service.
We can recommend reliable partners outside our service area.
We use modern, well-maintained cargo vehicles to ensure the safety of your belongings.
We use mats and protectors to avoid damage to your home during the moving process.
We assess each situation and use special techniques and tools to ensure a safe and efficient move.
Yes, we offer post-move cleaning services to leave your old home spotless.
Yes, we offer standalone assembly services separate from our moving services.
Yes, we provide detailed invoices for all our services.
No, we suggest clients personally transport their valuable items.
Yes, we can manage the disposal of unwanted furniture safely and responsibly.
Yes, we can manage the disposal of unwanted furniture safely and responsibly.
We do not move hazardous or perishable materials. A complete list of restrictions is provided before the service.
We appreciate your comments; You can leave a review on Google Maps and send it to the following email: testimonials@adm-nc.com or on our testimonial page
We strive to be flexible and accommodate last-minute changes, although there may be adjustments to the service cost.
Yes, we have experience in moving seniors, providing careful and respectful service.
Yes, we have special techniques and materials to move fragile items and artwork safely.
Yes, we can coordinate with other service providers to offer you a comprehensive and stress-free moving experience.
FAQ • Assembly
We assemble all types of home furniture, from living room and bedroom sets to office and outdoor furniture. Book here.
The time varies based on the complexity of the furniture, but we provide an accurate estimate before starting the job.
Our team is highly trained and follows precise manufacturer instructions to ensure perfect assembly.
We use professional tools specific to each type of furniture, ensuring safe and high-quality assembly.
We check all parts before starting and can assist you in obtaining any missing parts from the manufacturer.
Yes, we are skilled in assembling furniture from all brands and stores.
We follow strict safety protocols to protect both your furniture and your home during the process, guided by our over 10 years of experience in the business.
Yes, we offer a total satisfaction guarantee on all our assembly services.
Our team is trained to handle large and heavy furniture safely, using appropriate techniques and equipment.
Yes, we can help place the furniture in the desired location within your home.
We check and adjust all furniture to ensure stability and safety.
Yes, we offer disassembly and reassembly services for moves.
Yes, we offer flexible hours including weekends for your convenience.
You can schedule an appointment through our website or by calling us directly.
You can schedule an appointment through our website or by calling us directly.
No, the use of our tools is included in the service price.
We are committed to fixing any issues to ensure your complete satisfaction.
Yes, we have experience in assembling outdoor furniture and structures.
Yes, we provide assembly services for homes, offices, and commercial spaces.
Depending on availability, we can provide same-day assembly services.
We keep the work area clean and collect all packaging and debris after completing the assembly.
Our staff receives ongoing specialized training in assembly techniques and customer service.
Yes, we assemble furniture bought from any store, including online stores.
We will notify you immediately and assist you in contacting the manufacturer to resolve the issue.
Yes, we are skilled at working in spaces of any size, ensuring precise and secure assembly.
Yes, we offer discounts for multiple or repeat assembly services.
While we don’t sell furniture, we can provide recommendations based on our experience.
We can assemble custom furniture and work with designers to mount bespoke furniture.
Yes, we can coordinate the removal and disposal of old furniture before assembling new ones.
Yes, we have experience assembling safe and functional furniture for children’s rooms.
Issues like missing or defective parts may arise, and we handle them by communicating with the manufacturer and providing quick solutions.
– We stand out due to our personalized attention, precision in our work, and commitment to customer satisfaction.
We show you the assembled furniture, ensuring you are satisfied with its stability and finish before we complete the job.
Yes, we coordinate with other renovation services to offer a smooth and efficient process.
We allow reschedule with 48 hours’ notice without penalties. Check our terms.
Yes, we provide assembly services in urban, suburban, and rural areas, subject to availability.
Complex furniture like large wardrobes or modular systems typically require more time, but we provide accurate estimates.
Yes, our team can offer recommendations on the best arrangement and placement of your furniture in your home.
Yes, we assemble both new and second-hand furniture with the same level of care and precision.
We use professional techniques and tools to ensure a robust and durable assembly.
Yes, we can assemble any style of furniture, including DIY types, following the manufacturer’s instructions.
Contact us immediately, and we will quickly resolve any issues to your satisfaction.
Yes, we offer services on holidays to accommodate your schedule, subject to availability.
We have experience assembling furniture with special features and follow the manufacturer’s instructions for proper installation.
Yes, we assemble all types of kitchen furniture, ensuring a functional and secure installation.
We ask that you clear the area where the furniture will be assembled to facilitate the process and ensure a smooth installation.
Yes, we assemble furniture from any source, ensuring the same level of professionalism and care.
You can review our online reviews, customer testimonials, and examples of previous work on our website to assess the quality of our work.
Book from tomorrow up to 60 days in advance.
Payment is due upon full completion of the task.
You can reschedule assembly or installation services up to 48 hours before your scheduled appointment start time.
When your appointment is scheduled, you’ll receive a confirmation email with a link to reschedule.
As with all outdoor installations, adverse weather conditions may delay your appointment. If weather conditions prevent us from working safely outdoors on the day of your installation, we will call you to reschedule.
The responsibility for removing the packaging lies with the customer. However, the assembly team will accommodate the customer’s request to place the packaging on their property. If you want the packaging removed, a debris removal service is available for $100/hour.
Assembly and Delivery Masters offers a 30-day workmanship warranty for the assembly service.
We accept credit cards, debit cards, and bank transfers. You can also pay online through our website.
FAQ • Legal
We treat all client property with the utmost care and respect. If any damage occurs, whether accidental or otherwise, we report it immediately to Assembly & Delivery Masters management.
We adhere to all safety regulations and standards while performing our duties. This includes using appropriate safety equipment and following proper procedures to ensure the safety of both our team and our clients.
Your privacy is a top priority for us. We protect the confidentiality of all client information and do not disclose any details related to you or your property without your explicit permission.
If your service is affected by events beyond your control, such as natural disasters, severe storms, floods, fires, strikes, energy failures, or other unforeseen circumstances, we will work with you to reschedule the service at a mutually convenient time without any extra fees or penalties.
Our system automatically sends email and SMS confirmations upon booking, as well as reminders before your appointment. Please ensure that your contact details are up-to-date to receive these important communications.
Yes, you can reschedule your service for free by using the link at the bottom of your confirmation message. Just make sure to do it at least 48 hours before your appointment. You can reschedule up to three times without any extra fees. If you try to reschedule with less than 48 hours, the system may not allow the change.
All bookings require a non-refundable Booking Fee. This fee is essential to secure your appointment and covers initial planning and preparation. Once the Booking Fee is paid, it is non-refundable, except in cases of force majeure, such as natural disasters, severe storms, floods, fires, strikes, energy failures, or other unforeseen events beyond your control.
When you book a service through our website, we collect personal information necessary to complete your booking, including your name, contact details (email and phone number), and payment information. We also automatically collect certain technical information, such as your IP address and browsing behavior, through the use of cookies.
The information we collect is used to:
• Process and confirm your booking.
• Send you automated notifications via email and SMS, including booking confirmations and reminders.
• Facilitate rescheduling through our system.
• Improve our website and services.
We do not share your personal information with third parties, except as required to process your payment or comply with legal obligations.
We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no system can guarantee absolute security, and you acknowledge that you use our services at your own risk.
You have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us at legal@adm-nc.com or by text message at (919) 914-2752.
When you book a service through our website, you will receive an automated confirmation via email and SMS. This confirmation includes the details of your booking, payment information, and a link for rescheduling if needed. The Booking Fee is non-refundable, except in cases explicitly outlined in our cancellation policy.
We understand that disputes may arise from time to time. If you believe that a charge was made in error, please contact us immediately at legal@adm-nc.com or by text message at (919) 914-2752. We will investigate the matter and work with you to resolve the issue. Please note that initiating a chargeback without first contacting us may delay the resolution process. We are committed to working with you to address any concerns in a timely and fair manner.
Once a chargeback dispute is resolved, the decision is final. We reserve the right to refuse future bookings if a chargeback is deemed fraudulent or unwarranted.
If you notice any unauthorized transactions on your account, please contact your bank or credit card provider immediately. Additionally, notify us at legal@adm-nc.com so we can assist in resolving the issue.
To protect both our clients and our business, we employ measures to detect and prevent fraudulent transactions. We may contact you for verification if any suspicious activity is detected related to your booking.
Assembly & Delivery Masters is a DBA of HR Store LLC. All services and content provided through our website are owned and operated by HR Store LLC.
If you have any questions or need assistance, you can reach us by email at legal@adm-nc.com or by text message at (919) 914-2752.
