Updated: August 28th, 2024

Assembly & Delivery Masters, a service provided by HR Store LLC, is committed to delivering exceptional moving and assembly services to both companies and homeowners. To ensure a high standard of service, we have established the following Code of Conduct for our service providers. Adherence to these guidelines is mandatory for all personnel representing Assembly & Delivery Masters.

Professionalism

All service providers must conduct themselves with the highest level of professionalism. This includes being punctual, courteous, and respectful in all interactions with clients. Our clients expect a high-quality service, and it is the responsibility of each service provider to meet or exceed these expectations.

Communication  

Clear and timely communication is essential. Service providers must confirm their appointments and be responsive to any client inquiries. Our system automatically sends email and SMS notifications to clients, but service providers should also communicate directly with clients when necessary to ensure a smooth service experience.

Appearance

Service providers are expected to maintain a neat and professional appearance while on duty. This includes wearing appropriate attire that is clean and reflective of the professionalism of Assembly & Delivery Masters.

Respect for Client Property

Service providers must treat all client property with the utmost care and respect. Any damage to client property, whether accidental or otherwise, must be reported immediately to Assembly & Delivery Masters management.

Compliance with Safety Standards

Service providers must adhere to all safety regulations and standards while performing their duties. This includes using appropriate safety equipment and following proper procedures to ensure the safety of both the service provider and the client.

Confidentiality  

Client privacy is a top priority. Service providers must protect the confidentiality of all client information and must not disclose any details related to the client or their property without explicit permission.

Accountability 

Service providers are responsible for their work and must take ownership of their tasks. If an issue arises, it is the duty of the service provider to address it promptly and professionally. Any significant issues should be escalated to Assembly & Delivery Masters management for resolution.

Commitment to Respect and Care

• Treat everyone you encounter with dignity and kindness.
• Treat every customer’s property as if it’s your own, ensuring the utmost care and respect.
• Always work in the best interest of the customer, prioritizing their satisfaction and well-being.

Updates to the Code of Conduct 

This Code of Conduct may be updated periodically. Any changes will be communicated to service providers, and it is their responsibility to comply with the most current version.

Contact Information

For any questions or concerns related to this Code of Conduct, service providers can reach Assembly & Delivery Masters at legal@adm-nc.com or by text message at (919) 914-2752.

Thank you for upholding the high standards of Assembly & Delivery Masters. Your commitment to excellence is what allows us to provide exceptional service to our clients.